Call Abandoned Rate

>=99.5%

>=98.7% but <99.5%

>=97% but <98.7%

>=95% but <97 %

<95 %

>=90%

>=80% and <90%

>=70% and <80%

<70%

<=5%

>5% and <=10%

>10% and <=20%

20%

> 85%

>80% to <=85%

>75% to <=80%

< =75%

Caller Satisfaction

Connect Cendive Officer Productivity

Average Hold Time

>=85 %

>=80% but <85%

>=75% but <80%

<75%

>=85 %

>=80% but <85%

>=75% but <80%

<75%

<=20 seconds

>20 seconds <= 30 seconds

>30 seconds <= 40 seconds

>40 seconds

High Level Dashboard ( Updated till 2024/09/19 08:00:00 PM)

All States / UTs Status

8,360

Total Calls Received

100%

913

Unique Services Offered

10.92% of total

7,447

Non-Serviceable Calls

89.08% of total

34437.68%

Information

151.64%

Emotional Support

242.63%

Field Intervention

All State Status
S.No	State Name	Number of Calls	Status
1	Andaman and Nicobar Islands		No Active
2	Andhra Pradesh		Active
3	Arunachal Pradesh		Active
4	Assam		Active
5	Bihar		Active
6	Chandigarh		Active
7	Chhattisgarh		Active
8	Delhi		Active
9	Goa		Active
10	Gujarat		Active
11	Haryana		No Active
12	Himachal Pradesh		Active
13	Jammu and Kashmir		Active
14	Jharkhand		Active
15	Karnataka		Active
16	Kerala		Active
17	Ladakh		Active
18	Lakshadweep		No Active
19	Madhya Pradesh		Active
20	Maharashtra		Active
21	Manipur		Active
22	Meghalaya		Active
23	Mizoram		Active
24	Nagaland		Active
25	Odisha		Active
26	Puducherry		Active
27	Punjab		Active
28	Rajasthan		Active
29	Sikkim		No Active
30	Tamil Nadu		Active
31	Telangana		Active
32	The dadra and nagar haveli and daman and diu		Active
33	Tripura		Active
34	Uttar Pradesh		Active
35	Uttarakhand		Active
36	West Bengal		No Active

Call Details
Total No of Calls Received	%	Total UniqueServiceable Calls	%	Total Non-UniqueServiceable calls	%
8360	100	913	10.92	7447	89.08

Call Details2
Information	%	Guidance	%	Emotional Support	%	Field Intervention	%	Others	%
344	37.68	207	22.67	15	1.64	24	2.63	323	35.38

Details of senior citizen served
S.NO	Gender	% of Calls
1	Men	656
2	Women	222

Top 10 Services
S.NO	Services	Total Calls
1	OTHERS	322
2	Enquiry	270
3	Pension	106
4	Maintenance	53
5	Legal	48
6	Care Giver Information	29
7	Old Age Homes	28
8	Abuse	22
9	Health Related	16
10	Emotional Support	15

Ministry of Social Justice and Empowerment (MoSJE), Govt of India has set up the National Helpline for Senior Citizens (NHSC).

Contact
Ministry of Social Justice and Empowerment Plot No. G-2, Sector-10, Dwarka, New Delhi-110075
011-20893999, 011- 20893995
elderline-india[at]gov.in

Total Visitor : 489319 || Last Updated On : 26 Oct 2022