Call Abandoned Rate

>=99.5%

>=98.7% but <99.5%

>=97% but <98.7%

>=95% but <97 %

<95 %

>=90%

>=80% and <90%

>=70% and <80%

<70%

<=5%

>5% and <=10%

>10% and <=20%

20%

> 85%

>80% to <=85%

>75% to <=80%

< =75%

Caller Satisfaction

Connect Cendive Officer Productivity

Average Hold Time

>=85 %

>=80% but <85%

>=75% but <80%

<75%

>=85 %

>=80% but <85%

>=75% but <80%

<75%

<=20 seconds

>20 seconds <= 30 seconds

>30 seconds <= 40 seconds

>40 seconds

High Level Dashboard ( Updated till 2023/12/01 08:00:00 PM)

All States / UTs Status

18,335

Total Calls Received

100%

3,865

Unique Services Offered

21.08% of total

14,470

Non-Serviceable Calls

78.92% of total

1,03226.70%

Information

1,48138.32%

Guidance

340.88%

Emotional Support

832.15%

Field Intervention

1,235 31.95%

Others

All State Status
S.No	State Name	Number of Calls	Status
1	Andaman and Nicobar Islands		No Active
2	Andhra Pradesh		Active
3	Arunachal Pradesh		Active
4	Assam		Active
5	Bihar		Active
6	Chandigarh		Active
7	Chhattisgarh		Active
8	Delhi		Active
9	Goa		Active
10	Gujarat		Active
11	Haryana		No Active
12	Himachal Pradesh		Active
13	Jammu and Kashmir		Active
14	Jharkhand		Active
15	Karnataka		Active
16	Kerala		Active
17	Ladakh		Active
18	Lakshadweep		No Active
19	Madhya Pradesh		Active
20	Maharashtra		Active
21	Manipur		Active
22	Meghalaya		Active
23	Mizoram		Active
24	Nagaland		Active
25	Odisha		Active
26	Puducherry		Active
27	Punjab		Active
28	Rajasthan		Active
29	Sikkim		No Active
30	Tamil Nadu		Active
31	Telangana		Active
32	The dadra and nagar haveli and daman and diu		Active
33	Tripura		Active
34	Uttar Pradesh		Active
35	Uttarakhand		Active
36	West Bengal		No Active

Call Details
Total No of Calls Received	%	Total UniqueServiceable Calls	%	Total Non-UniqueServiceable calls	%
18335	100	3865	21.08	14470	78.92

Call Details2
Information	%	Guidance	%	Emotional Support	%	Field Intervention	%	Others	%
1032	26.7	1481	38.32	34	0.88	83	2.15	1235	31.95

Details of senior citizen served
S.NO	Gender	% of Calls
1	Men	2536
2	Women	1004

Top 10 Services
S.NO	Services	Total Calls
1	OTHERS	1226
2	Pension	1175
3	Enquiry	803
4	Legal	189
5	Maintenance	117
6	Care Giver Information	86
7	Old Age Homes	80
8	Abuse	68
9	Health Related	46
10	Emotional Support	34

Ministry of Social Justice and Empowerment (MoSJE), Govt of India has set up the National Helpline for Senior Citizens (NHSC).

Contact
Ministry of Social Justice and Empowerment Plot No. G-2, Sector-10, Dwarka, New Delhi-110075
011-20893999, 011- 20893995
elderline-india[at]gov.in

Total Visitor : 322188 || Last Updated On : 26 Oct 2022