Call Abandoned Rate

>=99.5%

>=98.7% but <99.5%

>=97% but <98.7%

>=95% but <97 %

<95 %

>=90%

>=80% and <90%

>=70% and <80%

<70%

<=5%

>5% and <=10%

>10% and <=20%

20%

> 85%

>80% to <=85%

>75% to <=80%

< =75%

Caller Satisfaction

Connect Cendive Officer Productivity

Average Hold Time

>=85 %

>=80% but <85%

>=75% but <80%

<75%

>=85 %

>=80% but <85%

>=75% but <80%

<75%

<=20 seconds

>20 seconds <= 30 seconds

>30 seconds <= 40 seconds

>40 seconds

High Level Dashboard ( Updated till 2023/09/29 08:00:00 PM)

All States / UTs Status

52,346

Total Calls Received

100%

3,662

Unique Services Offered

7% of total

48,684

Non-Serviceable Calls

93% of total

75120.51%

Information

1,20632.93%

Guidance

441.20%

Emotional Support

1453.96%

Field Intervention

1,516 41.40%

Others

All State Status
S.No	State Name	Number of Calls	Status
1	Andaman and Nicobar Islands		No Active
2	Andhra Pradesh		Active
3	Arunachal Pradesh		Active
4	Assam		Active
5	Bihar		Active
6	Chandigarh		Active
7	Chhattisgarh		Active
8	Delhi		Active
9	Goa		Active
10	Gujarat		Active
11	Haryana		No Active
12	Himachal Pradesh		Active
13	Jammu and Kashmir		Active
14	Jharkhand		Active
15	Karnataka		Active
16	Kerala		Active
17	Ladakh		Active
18	Lakshadweep		No Active
19	Madhya Pradesh		Active
20	Maharashtra		Active
21	Manipur		Active
22	Meghalaya		Active
23	Mizoram		Active
24	Nagaland		Active
25	Odisha		Active
26	Puducherry		Active
27	Punjab		Active
28	Rajasthan		Active
29	Sikkim		No Active
30	Tamil Nadu		Active
31	Telangana		Active
32	The dadra and nagar haveli and daman and diu		Active
33	Tripura		Active
34	Uttar Pradesh		Active
35	Uttarakhand		Active
36	West Bengal		No Active

Call Details
Total No of Calls Received	%	Total UniqueServiceable Calls	%	Total Non-UniqueServiceable calls	%
52346	100	3662	7	48684	93

Call Details2
Information	%	Guidance	%	Emotional Support	%	Field Intervention	%	Others	%
751	20.51	1206	32.93	44	1.2	145	3.96	1516	41.4

Details of senior citizen served
S.NO	Gender	% of Calls
1	Men	2426
2	Women	884
3	Other / Unknown	1

Top 10 Services
S.NO	Services	Total Calls
1	OTHERS	1512
2	Pension	827
3	Enquiry	511
4	Legal	239
5	Maintenance	140
6	Abuse	123
7	Old Age Homes	111
8	Health Related	67
9	Care Giver Information	48
10	Emotional Support	44

Ministry of Social Justice and Empowerment (MoSJE), Govt of India has set up the National Helpline for Senior Citizens (NHSC).

Contact
Ministry of Social Justice and Empowerment Plot No. G-2, Sector-10, Dwarka, New Delhi-110075
011-20893999, 011- 20893995
elderline-india[at]gov.in

Total Visitor : 288574 || Last Updated On : 26 Oct 2022